Support
Something not working, or a question about your plan? Write to hello@runeticapp.com and a person will answer, usually within two working days. For questions about running itself, the coach in the app is quicker.
Common questions
How do I get my plan and runs on a new iPhone?
Sign in with Apple on the old iPhone first (Profile, at the top), so everything is backed up. On the new iPhone, choose I already use Runetic and sign in with the same Apple Account.
Do I need an Apple Watch?
No. Your iPhone runs every session, with taps and a voice for each interval. With Apple Watch you also get your heart rate, taps on your wrist, and runs without your phone.
Can I change my program?
Yes. Change program is at the top of the Plan tab. The new program starts from today, and your runs so far stay in Progress.
A run felt too hard. What should I do?
Tell the coach how it went. When an easier session would help, it suggests one with Apply and Keep plan, and nothing changes until you tap Apply. If something hurts, rest, and see a doctor if the pain is sharp or doesn't go away.
How do I turn off the voice or the reminders?
Both are switches in Profile: Voice cues and Run reminders. Taps on your phone and watch always play.
How do I cancel Premium?
Apple manages subscriptions. Open Settings on your iPhone, tap your name, then Subscriptions, and choose Runetic. Deleting the app doesn't cancel it.
How do I delete my account?
In Profile, tap Delete account. It deletes your account and everything kept for it on our server, and clears the app. The privacy policy has the details.